Like Newman in Seinfeld, I’m not a big fan of creeds. However, I am a big fan of rules that sound like creeds. Here is a list I have developed on rules that retirement plan providers should live by. This is a work in progress and more will be added. Feel free to make suggestions and if they are any good, perhaps I’ll add it.
10. Stick to what you know, you’ll stay out of trouble.
9. You are only as good as your team.
8. To not know is OK, to pretend you do is not.
7. A good TPA is easier to find than a good bagel outside of Metro New York.
6. The client will forgive you for almost anything, as long as you say you’re sorry.
5. A reputation can take a lifetime to build and a moment to destroy.
4. Remember your friends and those that refer you business and never go into business against them.
3. The more friends you make in the retirement plan business the better, the more enemies you make, not so much.
2. Your word is your bond.
1. The client always comes first.