Monthly Archives: December 2016

Your Business Can Fall A Lot Quicker That It Rose

One of the business philosophies I learned while working for third party administrator is that it’s a lot easier to lose a client than to gain one. I know that first hand, seeing bad service that gets plan sponsors to … Continue reading

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Some Broker-Dealers aren’t in a panic and there is one reason why

While people are predicting gloom and doom for broker-dealers when the new fiduciary rule goes into effect, there is a certain brand of broker-dealers that aren’t going to be in panic mode. A few weeks back, I meet a broker-dealer … Continue reading

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Don’t be passive-aggressive with employees

I always say the two worst things you can give people are false praise and false hope. One of the reasons that I started my own practice is because I was an employee and for the most part, I didn’t … Continue reading

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Good Marketing Can’t Mask Poor Customer Service

I’ve always been vocal about the need for a service provider to have good marketing if they really want to get ahead in the retirement plan business. While marketing is a great tool, what good marketing won’t do is hide … Continue reading

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Communicating with Millennials on 401(k) Plans

Schwab conducted a survey where 61 percent of millennial women and 44 percent of millennial men feel they don’t know what their best 401(k) plan investment options are. While I suppose that I’m a Generation X member, these results are … Continue reading

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A Plan Sponsor Should Never Assume Their Providers Are Doing A Great Job

My latest article for JDSupra.com can be found here.

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ERISA 404(c) lineup are a much bigger headache

When I first started in the business in 1998, daily valued, participant 401(k) plans were starting to become a big deal because the technology caught up with the idea of plan participants directed investments and that their changes can be … Continue reading

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Future DOL Secretary has a Lousy 401(k) Plan: So What?

Andy Puzder, CEO of CKE Restaurants Inc., the parent company of fast food chains Hardee’s and Carl’s Jr., will be the next Secretary of Labor if confirmed by the Senate. Apparently, Puzder’s company has a lousy 401(k) plan and I … Continue reading

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Proof Again That Small Plans and Their Fiduciaries Can Get Sued

I’ve heard of for years on how small 401(k) plans and their plan fiduciaries don’t get sued. While they are never going to be the target for a class action lawsuit because they don’t have enough assets to justify an … Continue reading

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How A Plan Sponsor Can Increase 401(k) Participation Without Costing Much $$$

My latest article on JDSupra.com can be found here.

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