Monthly Archives: August 2026

No retirement plan provider is perfect. If you’ve been in this business long enough, you’ve made a mistake. The difference between firms that keep clients and firms that lose them isn’t whether errors occur—it’s how they respond when they do. … Continue reading →

The biggest mistakes in the retirement plan industry usually don’t come out of nowhere. They often start as close calls that someone caught just in time. A payroll file almost included the wrong compensation. An employee was almost excluded from … Continue reading →

Technology has transformed the retirement plan industry. We have automated workflows, integrated payroll systems, online participant portals, artificial intelligence, and countless ways to make administration more efficient. Yet one competitive advantage hasn’t changed in decades: answering your clients. Plan sponsors … Continue reading →

For years, Congress has debated whether retirement accounts were being used for retirement or as unlimited tax shelters. A newly introduced bill would take direct aim at that issue by restricting additional contributions and increasing required distributions for high-income individuals … Continue reading →

One of the biggest misconceptions in retirement plan administration is believing that a small mistake will stay small. It rarely does. A payroll employee accidentally misses one participant’s salary deferral. Someone figures they’ll catch it next pay period. Six months … Continue reading →

After nearly three decades working with retirement plans, I’ve noticed something. The plan sponsors who sleep best at night aren’t necessarily the ones with the biggest companies, the most sophisticated plans, or the highest-paid advisors. They’re the ones who consistently … Continue reading →

Sometimes the best career lessons don’t come from a mentor. They come from someone you promise yourself you’ll never become. Early in my career, I worked for a retirement plan firm where employee turnover was so frequent that I joked … Continue reading →

There’s bipartisan legislation making its way through Congress that would move the Form 5500 deadline for calendar-year plans from July 31 to October 15, while also eliminating the need for most plans to file Form 5558 extensions and allowing electronic … Continue reading →

I’ve spent nearly three decades working with retirement plans, and one thing has become painfully obvious. Almost every operational failure starts with one word: Assume. Someone assumed payroll was withholding correctly. Someone assumed another employee sent the notice. Someone assumed … Continue reading →

Every plan provider has heard it. “Your fees are too high.” Maybe they are. Maybe they aren’t. But when a prospect immediately focuses on price, it’s often because nobody has explained the real cost of making a bad decision. The … Continue reading →