Less is more, I believe that. As an attorney in an occupation where most attorneys charge by the hour and believe more is more, I am an outlier.
In communicating with your participants/employees, I think it’s important to offer communication in a language that they could understand. When I speak of language, I’m talking about eliminating the confusing jargon that this industry uses. All communication from you and your plan providers much be in simple, easy-to-understand terms. Unless you are in the retirement plan business, you’re not going to have employees that understand the intricacies of retirement plans. So make sure they can understand.