Category Archives: Retirement Plans

Recordkeepers love to talk scale: billions of dollars, millions of participants, thousands of plans. But scale cuts both ways. When something breaks, it breaks everywhere. Ask anyone who survived the great Mapping Error Debacle of whichever year you choose—every provider … Continue reading →

Plan providers hear it all the time: “Our employees don’t care about the 401(k).” That’s usually employer-speak for “We haven’t communicated anything in three years and HR is tired.” Employees aren’t apathetic—they’re overwhelmed, confused, and suspicious of anything that sounds … Continue reading →

Everyone in the retirement plan world claims to be “participant-centric.” It’s the industry’s version of “gluten-free”—proudly announced, poorly understood. The truth is, most providers focus on the plan sponsor relationship because that’s where the contract lives. Participants? They get a … Continue reading →

One of the most persistent myths in the 401(k) universe is the idea that the third-party administrator (TPA) is the plan administrator. If I had a dollar for every time a plan sponsor insisted this was true, I could probably … Continue reading →

If there’s one consistent truth in the retirement plan world, it’s that nothing stays consistent—especially the Qualified Default Investment Alternative (QDIA). Yet for some reason, many plan sponsors treat picking a QDIA like picking a couch: choose it once, stick … Continue reading →

If you’re a plan sponsor reading this, you can sit back, relax, and think, “I’ll never be that guy.” Except the guy in question just might be you. The case of Rick Case Enterprises Inc.—a Florida automotive group that allegedly … Continue reading →

Bundling sounds so convenient, doesn’t it? One login, one service team, one bill. It’s the Netflix of plan administration — until the compliance season arrives and the algorithm starts buffering. Payroll companies love to sell the dream: “We can handle … Continue reading →

Every plan provider has crossed paths with one — the advisor who talks a big fiduciary game but couldn’t tell you the difference between an ADP test and a CPA firm. He’s polished, personable, and occasionally sends you client leads, … Continue reading →

Every few months, I hear a plan sponsor brag, “Our provider said the 401(k) is free!” And every time, I have to resist the urge to reply, “So is lunch—if you’re on the menu.” Let’s be clear: there’s no such … Continue reading →

We’ve all heard it: “Don’t leave free money on the table.” It’s the classic pitch to get employees to participate in their 401(k) plans. Employers proudly offer a match, expecting that phrase alone will light a financial fire under their … Continue reading →