{"id":5109,"date":"2020-11-06T09:01:52","date_gmt":"2020-11-06T14:01:52","guid":{"rendered":"http:\/\/therosenbaumlawfirm.com\/blog\/?p=5109"},"modified":"2020-11-06T09:01:52","modified_gmt":"2020-11-06T14:01:52","slug":"dont-let-clients-get-angry","status":"publish","type":"post","link":"https:\/\/therosenbaumlawfirm.com\/blog\/?p=5109","title":{"rendered":"Don\u2019t let clients get angry"},"content":{"rendered":"\n<p>Retirement plan providers can never be arrogant when it comes to the gripes raised by their clients. If clients have an issue with your service, you can\u2019t discount because anger festers and boils over into an irreversible cycle that gets you fired. If something goes wrong, you have to explain why and you just can\u2019t come up with an excuse when it\u2019s convenient for you. You need to be hands-on and nip problems in the bud. Clients have a right to know why something goes wrong and you can\u2019t just offer an explanation when it\u2019s time for the client to renew their service agreement with you or pay your bill.<\/p>\n\n\n\n<p>For every relationship that went sour in my life, the reason 100% of the time was a lack of communication. Whether it\u2019s one side or both sides, the lack of communication festered into anger that irreparably damaged the relationship. A retirement plan provider can\u2019t afford to be arrogant because there are dozens of other competing providers ready to replace you.<\/p>\n\n\n\n<p>Constant communication is one of the great tools that a retirement plan provider can have in preserving their relationship with their clients, so it\u2019s key that you are in frequent communication and never take advantage of their business, their trust, and their goodwill. Otherwise, you may be out of a job.<\/p>\n<p><span class='st_sharethis' st_title='{title}' st_url='{url}' displayText='ShareThis'><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Retirement plan providers can never be arrogant when it comes to the gripes raised by their clients. If clients have an issue with your service, you can\u2019t discount because anger festers and boils over into an irreversible cycle that gets &hellip; <a href=\"https:\/\/therosenbaumlawfirm.com\/blog\/?p=5109\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n<p><span class='st_sharethis' st_title='{title}' st_url='{url}' displayText='ShareThis'><\/span><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/therosenbaumlawfirm.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/5109"}],"collection":[{"href":"https:\/\/therosenbaumlawfirm.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/therosenbaumlawfirm.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/therosenbaumlawfirm.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/therosenbaumlawfirm.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5109"}],"version-history":[{"count":1,"href":"https:\/\/therosenbaumlawfirm.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/5109\/revisions"}],"predecessor-version":[{"id":5110,"href":"https:\/\/therosenbaumlawfirm.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/5109\/revisions\/5110"}],"wp:attachment":[{"href":"https:\/\/therosenbaumlawfirm.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5109"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/therosenbaumlawfirm.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5109"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/therosenbaumlawfirm.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}