In business and in life, I think one of the worst things you can do is to not listen. As you all know, I\u2019m highly opinionated and I always think that one of the worst things that people can do is not listen when someone is giving them honest feedback.<\/p>\n
When I hosted that first That 401(k) Conference at Citi Field, I listened to the feedback I got. There were too many presentations and there wasn\u2019t enough networking time. I could have just not listened, but I think when you don\u2019t bother to listen to the feedback, you\u2019re just giving a subtle hint that you really don\u2019t care.<\/p>\n
Constructive criticism and advice should be listened to, but they don\u2019t have to be followed. When I\u2019ve done something, I\u2019ve heard some advice and there are times when that advice isn\u2019t very good. However, I listened to it. Nothing wrong with people giving you ideas. If the ideas are terrible, at least you listened.<\/p>\n
One of the worst traits a retirement plan provider can have is arrogance and to me, not listening is a form of arrogance.<\/p>\n
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