It\u2019s one of the greatest lines in a movie and even my 11-year-old daughter knows it. Harrison Ford playing Richard Kimble finds the gun that Federal Marshal Samuel Gerard played by Tommy Lee Jones dropped in The Fugitive. Gerard\u2019s job is to track down Kimble. Kimble points the gun at Gerard and tells him he didn\u2019t kill his wife. Gerard said he didn\u2019t care because his job as a Marshal was to bring Kimble back into custody.<\/p>\n
One of the biggest problems in dealing with clients is when they feel you don\u2019t care. While I\u2019ve never come across a plan provider who told their plan sponsor client they didn\u2019t care, I\u2019ve seen quite a few that let off an attitude that they didn\u2019t care. Whether it\u2019s the third party administrator that butchered compliance testing or the advisor who can\u2019t bother to visit the client at all, \u00a0there are enough plan providers who show clients that they don\u2019t care. Don\u2019t be that provider, don\u2019t ever give the perception that you don\u2019t care about your clients.<\/p>\n
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