Maybe it\u2019s a simplistic approach when it comes to things, but I kind of see things the way they are in very simplistic approaches.<\/p>\n
When it comes to employees working for a client, I always say that happy employees never leave. When it comes to clients of a retirement plan provider, I also say that happy clients never leave.<\/p>\n
There was so much concern with fee disclosure regulations that retirement plan clients would drop their current providers to save a quarter or a small amount of money across the street and I don\u2019t believe that has really materialized because fees have fallen industry wide and again, happy clients never leave. Clients that changed providers and saved a lot of money in doing, in my opinion, were never happy to begin with and just used that fee savings as cover.<\/p>\n
Maybe I\u2019m oversimplifying things, but keeping clients happy goes a long way in keeping them as clients.<\/p>\n
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